Furniture FAQs & FYIs by The AE Outdoor Team
Can I order Extra set pieces?
In most cases, yes! Call us and we'll see what we can do.
What are AE Outdoor cushions made of?
Our cushions are made from a polyester foam, wrapped in a poly fiber batting keeping them firm at the core with a softer outer layer. Our pillows are blow-filled with poly fibers to keep them soft and fluffy. The fabric on the cushions is a high quality acrylic, Sunbrella®.
threads of colored fabrics in cushions?
This is completely natural. Many of our set cushions are made with Sunbrella® Renaissance Heritage Fabrics, a 50-50 blend of recycled and virgin Sunbrella® fabric, that may contain snubs/threads of multiple colored fabrics. This is part of a sustainability effort from Sunbrella®, and it's important to note that this is to be considered completely natural and expected in many cases*. See picture below and call us for further questions. Read more on Sunbrella's recycled fabric efforts here. *not to be expected in fabrics other than Heritage Ashe/Garnet
HOW DO I KEEP MY FABRIC CLEAN?
It's easier than you think! Usually, mild soap and water will do the trick. For the tougher stuff, check out Sunbrella®’s cleaning tips here and watch the video below!
What is so special about our wicker?
Our all-weather resin wicker is hand woven to create the most unique, high quality looks. It is plastic based for outdoor durability, but it does not look like the cheap, shiny plastic wicker. Our designers pick out wicker weaves that have lots of color variation and texture in order to give a more natural look that complements the colors and styles of each of our sets.
How weatherproof is AE furniture?
Our three year limited frame and fabric warranty does not protect against acts of nature. However, our furniture is made from the highest quality, weather-resistant, premium Sunbrella® fabrics, all-weather resin wicker, and durable aluminum frames that are able to withstand most inclement weather.
aluminum frame vs. steel frame?
All of our furniture is made with lightweight, rust-resistant, powder-coated aluminum frames for durability and quality. Steel frames are prone to rusting and are much heavier than aluminum.
Can I customize fabrics & colors?
Unfortunately, not at this time. The sets will come with the fabric and pillows as featured in the online photography.
Can I sit in the furniture beforehand?
Unfortunately, we do not yet have a public showroom. We are an online business only. However, we have some free fabric swatches available, so you can match colors before purchasing! Ask us about it and we'll see what we have!
Are your umbrellas made with sunbrella fabric too?
We now have a two different types of umbrellas: 10ft Market Umbrellas and Solar-Lit Umbrellas. While the Market Umbrellas are made with Sunbrella fabric, the new Solar-Lit Umbrellas are acrylic fabric.
how do i use the tilt feature on my umbrella?
All of our umbrellas are auto-tilt. This means that as you're using the crank to open the umbrella, you can continue cranking to tilt it.
Will I receive a tracking number?
Yes. Expect an email from us containing your tracking number anywhere from 3-5 days after you place your order.
what are these black clips in the box?
These furniture clips snap to the frame underneath your furniture to hold the individual piece together to prevent from sliding all around your patio. They come in all sizes, depending on the set. Not sure how to use them? Check out our video below!
How fast can I expect arrival?
Orders placed off of aeoutdoor.com are usually processed within 1-2 business day(s), and depending on your location, shipping usually takes around 3-6 business days. More delivery info can be found here.
replacements/refunds for damaged set?
Absolutely! Just give us a call and we will assess the situation and get you squared away as soon as possible. More refund and return information can be found here.
What’s the warranty?
We offer a three year limited warranty on frame and Sunbrella fabric on all of our furniture. We offer a 90 day limited warranty on the new Solar-Lit Acrylic Umbrellas. Our warranty information can be found here.
ARE FURNITURE COVERS INCLUDED?
No. We recommend CoverStore.com. (no affiliation)
THE SET I WANT IS SOLD OUT. IS IT COMING BACK?
If the set you like is currently sold out, it is in most cases expecting to come back soon. Sets sold out currently will most likely be expected to arrive in the spring season.
my cushions are retaining water. what to do?
If cushions are left out in poor or rainy weather conditions for an extended amount of time, you may notice that they are holding pounds of water inside. In most cases, you can turn the cushions on their side and wait a few days for them to fully drain and dry out. Sunbrella cushions are made to "protect" against light rain, but of course they are not indestructible, and we recommend bringing the cushions inside or at least covering them during heavy rains. If you are concerned with the quality of your water-logged cushions after a few days of drying out, please contact Sunbrella directly.