Furniture FAQs & FYIs by The AE Outdoor Team
How weatherproof is your furniture?
This is our most common question (and with good reason...who doesn't want quality furniture with no issues whatsoever?). Our resin wicker is made to withstand day-to-day weather; some sun, some rain, some cold and some heat. It's water-resistant, non-porous, and will not rust due to the aluminum frame. While we use Sunbrella fabric, which is waterproof, our cushions are still cushions and can retain water (causing water-logging, mold, etc.) Be weary of any company who says that their outdoor furniture is completely weather proof! Acts of nature happen and the best that you can do to protect your purchase is cover your furniture when you're not using it (especially during the winter), bring in your cushions when its raining or wet outside, and spot clean only as needed (too much cleaning can actually wear the color on the fabric!).
my cushions are retaining water. what to do?
If cushions are left out in poor or rainy weather conditions for an extended amount of time, you may notice that they are holding pounds of water inside. In most cases, you can turn the cushions on their side and wait a few days for them to fully drain and dry out. Sunbrella cushions are made to "protect" against light rain, but of course they are not indestructible, and we recommend bringing the cushions inside or at least covering them during heavy rains. If you are concerned with the quality of your water-logged cushions after a few days of drying out, please contact Sunbrella directly.
How fast can I expect arrival?
Orders placed off of aeoutdoor.com are usually processed within 1-2 business day(s), and depending on your location, shipping usually takes around 3-6 business days. You'll receive a tracking number 1-2 business days after your purchase to give you a better idea of when to expect delivery. More delivery info can be found here.
What are AE Outdoor cushions made of?
Our cushions are made from a polyester foam, wrapped in a poly fiber batting keeping them firm at the core with a softer outer layer. Our pillows are blow-filled with poly fibers to keep them soft and fluffy. The fabric on the cushions is a high quality acrylic, Sunbrella®.
HOW DO I KEEP MY FABRIC CLEAN?
It's easier than you think! Usually, mild soap and water will do the trick. While some of our cushions have zippers, we do not recommend throwing your cushion covers in the wash! Over time this will definitely fade the color of the fabric. For the tougher stains, check out Sunbrella®’s cleaning tips here and watch the video below! The picture below was submitted from one of our employees whose Hillborough cushions were getting just *a little* dirty over time. After using just mild dish soap and water, spot cleaning did the trick!
Can I sit in the furniture beforehand?
Unfortunately, we do not have a public showroom. We are an online business only. Our phenomenal customer service team has seen and even sat in the most of our furniture, so we can answer just about any question you have! We understand how difficult it can be to make a big purchase like this without seeing or sitting it in so we will do what we can to give you the best description of the seating. Also ask us about our free fabric swatches!
What if the furniture turns out to be not what i was looking for?
We know that can happen! While our amazing photography and descriptions can do wonders, it may just not be what you were picturing in your patio space. You can certainly return your furniture and be refunded the purchase price. We just ask that you return the set in its original boxes and pay for the shipping cost back to us.
Are your umbrellas made with sunbrella fabric too?
We now have a two different types of umbrellas: 10ft Market Umbrellas and Solar-Lit Umbrellas. While the Market Umbrellas are made with Sunbrella fabric, the new Solar-Lit Umbrellas are made with acrylic fabric. All umbrellas are for residential use only; not designed for commercial use.
how do i use the tilt feature on my umbrella?
All of our umbrellas are auto-tilt. This means that as you're using the crank to open the umbrella, you can continue cranking to tilt it.
Can I order Extra set pieces?
In some cases, yes! Call us and we'll see what we have in stock.
what are these black clips in the box?
These furniture clips snap to the frame underneath your furniture to hold the individual piece together to prevent from sliding all around your patio. They come in all sizes, depending on the set. Not sure how to use them? Check out our video below!
replacements/refunds for damaged set?
Absolutely! Just give us a call and we will assess the situation and get you squared away as soon as possible. More refund and return information can be found here.
What’s the warranty?
We offer a three year limited warranty on frame and Sunbrella fabric on all of our furniture. We offer a 90 day limited warranty on the new Solar-Lit Acrylic Umbrellas. Our warranty information can be found here.
ARE FURNITURE COVERS INCLUDED?
No. We recommend CoverStore.com. (no affiliation)
THE SET I WANT IS SOLD OUT. IS IT COMING BACK?
If the set you like is currently sold out, it is in most cases expecting to come back soon. Sets sold out currently will most likely be expected to arrive in the spring season.
Can I customize fabrics & colors?
Unfortunately, not at this time. The sets will come with the fabric and pillows as featured in the online photography.